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FREQUENTLY ASKED QUESTIONS

Answers to your frequently asked questions about Maverick’s Grand Canyon sightseeing tours



What type of aircraft does Maverick fly?

Maverick Airlines operates Beechcraft 1900D and several Cessna Grand Caravan 208 aircraft. For more information on these planes Click here.

What do I need to bring?

Guests over 18 must bring valid photo identification for check-in. Cameras and video cameras are recommended, as well as sunglasses and sunscreen based on the flight type and the time of year. Comfortable clothing and shoes are highly recommended.

Where and when will I be picked up at my hotel?

In Las Vegas, guests will be assigned a pickup time and location at the time of booking. Guests will be transferred via Maverick Airlines transportation.

Does your complimentary shuttle pick up from all hotels?

Maverick Airlines provides complimentary transportation to our Henderson terminal from any hotel within 5 miles of the Strip. On each tour description page there is a section called “Things to Know” where you will find a list of hotel pick-up locations.

What will our shuttle look like?

Maverick Airlines has three types of buses—which seat 24, 32 and 35 passengers. They are silver and clearly marked with our red and black Maverick Aviation Group logo. We also have several white vans displaying the Maverick Aviation Group logo that can seat up to 12 passengers.

What are the requirements for my child to qualify as a lap child, meaning that he/she may fly along with me on my lap without being required to purchase a seat for the child?

Your child must be under 2 years of age, weighing 25lbs. or less. Parents are required to purchase a seat for the child if both of these requirements are not met.

Does Maverick make any exceptions regarding their lap child policy?

As governed by the FAA, we are not permitted to make any exceptions to this policy.

How does Maverick verify the age of a child to determine if he/she qualifies as a lap child?

Maverick follows the same policy as all of the commercial air carriers. This policy is regulated by the FAA and states that parents must have proof of child’s age (i.e. government documentation) if they wish to take the child on a flight as a lap child.

Can a child/minor fly unaccompanied?

Passengers under the age of 18 must be accompanied on the flight by an adult.

If I occasionally suffer from motion sickness, will I have a problem?

Motion discomfort products are available for purchase in the gift shop. Motion sickness bags are located onboard the aircraft in the seat back pockets.

I use an oxygen tank for medical necessity - can I bring it on my flight?

Maverick Airlines allows oxygen condensers and tanks as long as there is a clearly visible ‘D.O.T. Approved’ stamp or placard on it.

Are service animals permitted on Maverick airplanes?

Yes, with restrictions. Maverick Airlines must be notified 72 hours prior to departure of the passenger’s intent to travel with a service animal. Per Federal regulations [14 CFR 382.117], the service animal must accompany the passenger at the seat in which they sit and cannot obstruct an aisle or any area needed in an emergency evacuation. The animal must be secure during takeoff/landing and must be transported in an animal carrier that fits underneath a passenger seat. Animal carrier space is limited and measures only 16” x 16” x 9.5” high. All animal carriers, with the animal inside, must be able to fit in that space. If the animal carrier does not fit in the 16” x 16” x 9.5” high space, then transportation of the service animal will be denied. Transportation of the service animal will also be denied if no proof is provided that the animal is a service animal. Transportation of unusual service animals (e.g., snakes, other reptiles, ferrets, rodents, and spiders) will also be denied.

Is a Samsung Galaxy Note 7 permitted on the aircraft?

The Federal Department of Transportation has banned Samsung Galaxy Note 7 phones from all aircraft. The Samsung Galaxy Note 7 device is considered a forbidden hazardous material and individuals may not transport the device on their person, in carry-on baggage, in checked baggage, or as air cargo on flights to, from, or within the United States. If passengers attempt to evade the ban, the phones may be confiscated and passengers may face criminal prosecution and fines.

Can I smoke during the tour?

Smoking is prohibited onboard the aircraft and on the ramp.

Can I bring a beverage on the flight?

Bottled water is the only beverage allowed to be consumed on the aircraft during flight.

Can I use my cellphone during the flight?

Cellphone voice, messaging, and data use is prohibited on the aircraft. Mobile devices must be turned off or set to airplane mode prior to boarding.

What should I expect on my airplane sightseeing flight?

Maverick Airline prides itself in being the only "true" VIP-level tour operator in Las Vegas. Fly in a Beechcraft 1900D or our new Cessna Grand Caravan luxurious aircraft with professional pilots who are knowledgeable hosts. Maverick’s VIP check-in lounge located at the Henderson Executive Airport, just 15 minutes from the city.

Is there a charge if we have to reschedule our tour with Maverick?

Yes, Maverick does charge a fee for rescheduling requests made within 48 hours of your flight time. Maverick charges a rescheduling fee of $100 per person on airline Grand Canyon tours departing from our Henderson terminal.

Can I take pictures of the aircraft?

Personal photography is prohibited on the ramp. Passengers will have the opportunity to take pictures of the aircraft after landing.

Can I exit the aircraft as soon as it lands?

Passengers are prohibited from touching the doors of the aircraft unless given instruction to do so by the pilot. The pilot will open and close all aircraft doors.

Can I move around the aircraft after takeoff?

Seat belts must be worn at all times.

Do pilots accept tips?

Pilot gratuities are accepted and appreciated.

I did not receive my email confirmation?

Hotmail, America Online, Yahoo! and Google email addresses are very popular and as a result receive a large amount of spam, or junk email. For this reason they have junk mail filters that in some cases only allow those email addresses that are in your address book to arrive in your inbox. For this reason it is important that livechat@flymaverick.com is added to your address book so that you receive any booking information or other important emails from us that relate to any tour you have booked online with us. If you should not receive an email within 24 hours we suggest contacting our reservation department at 1-800-962-3869.

What are the terms and conditions of your tours?

Excursions require a minimum number of passengers to operate. Prices and schedules are subject to change without notice. A 48-hour cancellation notice is required; no-shows at the time of departure will be charged in full and will not receive a refund. All times are approximate. Maverick Airlines reserves the right to combine different length flights. Group terms may vary depending on booking time and the number of guests. For helicopter flight portions, the maximum weight limit per person is 300 lbs. and the total passenger weight on the helicopter may not exceed 1,250 lbs. (seven passengers). Guests over the weight limit will be required to purchase 2 seats. Children over the age of 2 yrs. will be required to purchase a seat.




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1620 Jet Stream Drive, Henderson, NV 89052
1-800-208-4811 or 702-405-4300

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